Shipping policy

Craft Soul Designs Shipping Policy

At Craft Soul Designs, we carefully prepare every order and appreciate your support of our small business! We proudly offer free shipping on orders over $75.

Wholesale Bundles

Wholesale bundles may include both in-stock and out-of-stock prints. If your bundle includes an out-of-stock print, please allow approximately 7–10 business days for processing, excluding shipping time.

For questions about wholesale bundles, email us at Craftsouldesignsllc@gmail.com.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation by email and/or text message if you provided a mobile phone number. This notification will include your tracking number and a link to track your package.

Shipping Address Accuracy

Please double-check your shipping address before completing your purchase. Customers are responsible for providing a complete and accurate address at checkout.

If you notice an error, contact us immediately at Craftsouldesignsllc@gmail.com or through our store’s chat feature. Because we work to process orders promptly, address changes cannot be guaranteed.

Craft Soul Designs is not responsible for packages shipped to an incorrect or outdated address provided at checkout. If your package is returned to us, contact us to arrange reshipment. Additional shipping charges will apply.

Returns & Exchanges

All sales are final. We do not accept returns or exchanges. Please review your order carefully before purchasing.

If your order arrives damaged, defective, or incorrect, email Craftsouldesignsllc@gmail.com with your order number and clear photos so we can review the issue and help resolve it.

Lost or Stolen Packages

If your tracking shows that your package was delivered but you have not received it, please check around your delivery location and with household members or neighbors, then contact the shipping carrier to report the missing package.

If your package appears lost in transit or you need assistance with a carrier claim, email Craftsouldesignsllc@gmail.com. We will help you review the tracking information and available next steps. Replacements or refunds are not guaranteed for packages marked as delivered.

This policy does not limit your rights under applicable consumer protection laws.

Thank you for shopping with Craft Soul Designs!